Responsibilities:\u00a0<\/strong><\/p>\n\n- Act as the primary point of contact for our clients, ensuring timely resolution of all inquiries and concerns.<\/li>\n
- Work with clients to address their project needs using the anessa software suite of platforms.<\/li>\n
- Closely monitor client satisfaction, taking proactive action to address any issues, and identifying areas for improvement.<\/li>\n
- Maintain a deep understanding of our services and offerings, identifying opportunities to upsell or cross-sell to current clients.<\/li>\n
- Create and maintain a growing database of client information and interactions in our CRM system.<\/li>\n
- Collaborate with internal teams to ensure client expectations are exceeded.<\/li>\n
- Develop and conduct client training sessions on our services and offerings.<\/li>\n
- Develop customer satisfaction and feedback strategies with monitoring customer support KPIs and metrics to track team goals.<\/li>\n
- Create and maintain training materials through our CRM Knowledge Base and third party software.<\/li>\n<\/ul>\n
Requirements:<\/strong><\/p>\n\n- At least 3 years of experience in a customer-facing role, preferably in a B2B environment.<\/li>\n
- Bachelor’s degree in relevant Engineering discipline, Environmental Science or a related field.<\/li>\n
- Excellent communication, interpersonal, and presentation skills.<\/li>\n
- Strong analytical and problem-solving ability.<\/li>\n
- Ability to interface with customers at all levels of an organization.<\/li>\n
- Proven track record of building and maintaining strong customer relationships.<\/li>\n
- Ability to work collaboratively with teams.<\/li>\n
- Strong understanding of customer and market dynamics.<\/li>\n<\/ul>\n
Applicants must be Canadian citizens, permanent residents of Canada, or hold a valid Canadian work permit.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Apply via E-Mail<\/span><\/i><\/a><\/div><\/div>\n
Or email resume to hr@anessa.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":3122,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/pages\/3841"}],"collection":[{"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/comments?post=3841"}],"version-history":[{"count":2,"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/pages\/3841\/revisions"}],"predecessor-version":[{"id":4498,"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/pages\/3841\/revisions\/4498"}],"up":[{"embeddable":true,"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/pages\/3122"}],"wp:attachment":[{"href":"https:\/\/anessa.com\/wp-json\/wp\/v2\/media?parent=3841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}